Fairness & Payment Protection

If your payment is debited due to a banking error, duplicate transaction, or server glitch and your wallet is not credited, we guarantee a swift, transparent refund back to your original source payment method.

1Nature of Digital Services

Services offered on Your Ganesha are digital, intangible, and consumed in real-time upon delivery. When you request a spiritual reflection or astrological insight, computation and guidance generation happen immediately.

To provide an uninterrupted, flexible experience, users recharge their personal digital wallet with credits that are used toward consultations and guidance features.

2When Are You Eligible for a Refund?

You are 100% entitled to a refund or credit adjustment under the following verified technical circumstances:

Failed Recharge with Bank Deduction:

If funds are deducted from your bank account, UPI, debit, or credit card, but your Your Ganesha wallet is not credited within 2 hours due to a gateway timeout, we will coordinate with the payment aggregator to auto-refund or credit your balance.

Duplicate / Multiple Debits:

If an accidental double tap or gateway glitch charges you multiple times for a single recharge transaction, all redundant debits will be refunded to your original payment method.

Technical Session Failure:

If wallet credits are deducted for a guidance session, but due to an internal server error or network outage no response or guidance is rendered, the deducted credits will be refunded back to your wallet immediately upon reporting.

3Non-Refundable Circumstances

Refunds cannot be granted in the following scenarios:

Subjective Disagreement with Guidance:

Spiritual and astrological perspectives are philosophical, introspective, and interpretative. Because experiences and personal resonance are inherently subjective, refunds cannot be issued merely because the rendered advice did not align with expectations or personal preferences.

Incorrect Birth Details Entered:

If an inquiry was computed using incorrect birth dates, times, or locations supplied by the user, the consumed credits cannot be refunded, as computational resources were already consumed.

Expired Promotional Bonus Credits:

Promotional credits, festival rewards, or referral tokens granted free of charge hold no monetary cash value and are non-refundable.

4Account Cancellation & Closure

You may request to close your account at any time by sending an email from your registered address to Info@yourganesha.com. Upon account closure, all personal reflection logs will be safely purged according to our Privacy Policy.

5How to Request a Technical Refund

To report a failed recharge or technical billing issue, please follow these steps:

Send an email to Info@yourganesha.com with the following details:

Subject: Refund Request – [Your Registered Mobile Number]
Transaction Reference / Payment ID: (Provided in your bank/UPI notification or payment gateway receipt)
Date & Time of Transaction:
Exact Amount Deducted: (e.g. ₹199 / ₹499)
Brief Explanation: (e.g. Amount debited from Google Pay / Card but wallet balance not updated)

6Processing Timelines

Verification Window

Our support desk will verify your payment log with the payment gateway partner within 24 to 48 business hours.

Bank Credit Timeline

Once approved, the funds are credited directly back to your source account/UPI within 5 to 7 business days, in compliance with standard Reserve Bank of India banking clearance protocols.

Refund & Cancellation Policy